[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” next_background_color=”#ffffff” admin_label=”Header” _builder_version=”4.2.2″ background_color=”#00007e” background_image=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/01\/924075-scaled.jpg” parallax=”on” custom_padding=”7vw||12vw||false|false” custom_padding_tablet=”100px||100px||true” custom_padding_phone=”||||true” bottom_divider_style=”ramp2″ bottom_divider_height=”250px” bottom_divider_flip=”horizontal” bottom_divider_height_tablet=”150px” bottom_divider_height_phone=”110px” bottom_divider_height_last_edited=”on|phone” saved_tabs=”all”][et_pb_row _builder_version=”4.3.2″ width=”18.7%” width_tablet=”34.4%” width_phone=”55.6%” width_last_edited=”on|phone” max_width=”2560px” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” min_height=”143px” height=”100px” max_height=”100px” custom_margin=”-100px|880px||4px||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/01\/NO-SHADOW-TRANSPARENT-WHITE.png” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjYwIn19@” align=”center” _builder_version=”4.3.2″ _dynamic_attributes=”url” transform_scale=”96%|96%” width=”87%” width_tablet=”70%” width_phone=”67%” width_last_edited=”on|phone” custom_margin=”8px|3px|3px|6px|false|false” custom_margin_tablet=”11px|3px|7px|500px|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|0px||0px|false|false” filter_blur=”0.5px” animation_style=”fade” module_alignment_tablet=”left” module_alignment_phone=”” module_alignment_last_edited=”on|tablet”][\/et_pb_image][et_pb_text _builder_version=”4.3.2″ text_font=”|700|||||||” text_font_size=”13px” text_orientation=”center” background_layout=”dark” module_alignment=”center” animation_style=”bounce” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” text_text_shadow_style=”preset1″]<\/p>\n
Inspiration. Communication. Service<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Get Started” _builder_version=”4.4.2″ custom_margin=”||-124px||false|false” custom_margin_tablet=”” custom_margin_phone=”18px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||||false|false” saved_tabs=”all”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.4.2″][et_pb_column type=”3_4″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.4.2″ custom_padding=”||6px|||”]<\/p>\n
\u00a0OmniTel Namibia offers various Contact Center solutions ranging from, simple Automatic Call Distribution (ACD), Fully managed Inbound OpenScape Business Multimedia Contact Center to Enterprise class OpenScape Contact Center Enterprise. Hosted Contact Center Solutions or On-Premise deployments, it simply depends on your specific needs<\/span><\/p>\n <\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.4.2″][et_pb_image src=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/02\/Call-Centre.jpg” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.4.2″][et_pb_column type=”1_4″ _builder_version=”4.4.2″][et_pb_image src=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/04\/acd_.png” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.4.2″]<\/p>\n Automatic Call Distribution (ACD) Standalone ACD is useful in supporting highly specialised systems. It provides complex routing capabilities to ensure that calls are d<\/span>istributed evenly between a subset of telephones and\u00a0personnel.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.4.2″][et_pb_column type=”3_4″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.4.2″]<\/p>\n OpenScape Business Multimedia Contact Center The intelligent, skills-based routing ensures that customers are connected regardless of the contact medium with the\u00a0<\/span>best qualified agent. By combining different media in a customer interaction reduces the contact center follow-up calls OpenScape Business Contact Center is designed as an integrated Inbound Multimedia Contact Center and is available\u00a0<\/span>as a license option for UC Suite application. It provides:<\/span><\/p>\n OpenScape Contact Center is based on two user applications, \u201cmyAgent\u201d and \u201cmyReports\u201d, used by agents and [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.4.2″][et_pb_image src=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/04\/pngguru.com-2.png” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.4.2″][et_pb_column type=”1_3″ _builder_version=”4.4.2″][et_pb_image src=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/04\/pngguru.com-3.png” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.4.2″]<\/p>\n OpenScape Contact Center V9 is an\u00a0omni-channel integrated contact center solution designed to improve\u00a0engagement at a very competitive\u00a0price. It advances an organisation’s\u00a0ability to more effectively deploy agent\u00a0and supervisor resources, as well as\u00a0providing new ways of handling interactions. It also improves engagement\u00a0with vendors and partners, and expands\u00a0ecosystem options with a modern\u00a0REST SDK<\/span>\u00a0<\/span><\/p>\n Chat Bots Social Media Integration (Facebook)<\/strong> OpenScape Contact\u00a0Center Analytics Mobility – Mobile\u00a0Supervisor Administration Center [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” prev_background_color=”#ffffff” admin_label=”Connect with users” _builder_version=”4.4.2″ background_color=”#00007e” background_color_gradient_direction=”130deg” background_image=”https:\/\/www.omnitel.com.na\/wp-content\/uploads\/2020\/01\/924075-scaled.jpg” background_size=”initial” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”94px||60px|||” custom_padding=”0||0||false|false” custom_padding_tablet=”|||” top_divider_style=”ramp2″ bottom_divider_height=”480px” bottom_divider_height_tablet=”150px” bottom_divider_height_phone=”110px” bottom_divider_height_last_edited=”on|desktop”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ admin_label=”connect with users Row” _builder_version=”3.25″ max_width=”1440px” min_height=”255px” custom_margin=”|145px||162px||” custom_padding=”|0px|0|0px|false|false” use_custom_width=”on” custom_width_px=”1440px”][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|5%||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”5%||5%|” custom_padding_tablet=”30%|15%|20%|12%” custom_padding_phone=”60%|10%|30%|” custom_padding_last_edited=”off|desktop” padding_phone=”60%|10%|30%|” padding_tablet=”30%|15%|20%|12%” padding_last_edited=”off|desktop” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Inspiration. Communication. ServiceContact Centers \u00a0OmniTel Namibia offers various Contact Center solutions ranging from, simple Automatic Call Distribution (ACD), Fully managed Inbound OpenScape Business Multimedia Contact Center to Enterprise class OpenScape Contact Center Enterprise. Hosted Contact Center Solutions or On-Premise deployments, it simply depends on your specific needs Automatic Call Distribution (ACD)\u201cACD\u201d stands for \u201cAutomatic Call […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-564","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/pages\/564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/comments?post=564"}],"version-history":[{"count":8,"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/pages\/564\/revisions"}],"predecessor-version":[{"id":637,"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/pages\/564\/revisions\/637"}],"wp:attachment":[{"href":"https:\/\/www.omnitel.com.na\/index.php\/wp-json\/wp\/v2\/media?parent=564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>\u201cACD\u201d stands for \u201cAutomatic Call Distribution.\u201d It is responsible for accepting, holding or queuing, and delivering telephone calls in a high volume.\u00a0<\/span><\/p>\n
<\/strong>The multimedia OpenScape Business Contact Center is a powerful solution for optimal allocation and processing of\u00a0<\/span>incoming calls, e-mails and faxes, optimised for up to 64 concurrent agents.<\/p>\n
and e-mails. This increases customer satisfaction and reduces the number of incoming calls.<\/p>\n\n
supervisors for processing incoming contacts.\u00a0<\/span><\/p>\nOpenScape Contact Center Enterprise<\/strong>\u00a0\u00a0<\/h4>\n
<\/strong>The Chat Bot (or Virtual Agent) is able\u00a0to understand what a customer types,\u00a0discern their intent, respond in a conversational manner, act on the customer\u2019s behalf, and help extend their\u00a0<\/span>self-service option<\/span>s.<\/span>\u00a0<\/span><\/p>\n
<\/span> Support for social media is built into\u00a0the Open Media Framework, which\u00a0contains an \u2018out of box\u2019 function for\u00a0Facebook.
This feature is designed to deliver an\u00a0omni-channel experience ensuring\u00a0seamless universal queue management, routing and reporting.<\/span>\u00a0<\/span><\/p>\n
<\/strong>OpenScape Contact Center Analytics –\u00a0Life of Call (powered by Softcom) is a\u00a0powerful analytics and reporting tool\u00a0that helps call center managers maximise call analysis by bringing hidden\u00a0call information to their desktop. Call\u00a0traces can be seen holistically, and broken down by segments to display\u00a0detailed level activity and uncover\u00a0actionable insight about contact\u00a0engagements and workflow\u00a0You can trace customer contacts as\u00a0they flow through your call center and\u00a0other back office systems. LoC creates\u00a0visual insights into interaction trends,\u00a0cause and effect and hotspots.\u00a0<\/strong><\/span>\u00a0<\/span><\/p>\n
<\/strong>The OpenScape Contact Center Supervisor empowers the remote worker\u00a0with flexibility and mobility on their\u00a0Apple or Android devices or on a web\u00a0browser. The supervisor can get information about their contact center via a\u00a0dashboard view that provides a summary of contact center status, agent\u00a0and queue view for agent and queue\u00a0details respectively.<\/span>\u00a0<\/span><\/p>\n
<\/strong>The Administration Center is a convenient interface for the administration\u00a0of contact center users, user profiles,\u00a0skills, and virtual groups. Reason codes\u00a0for work and availability are also configured here.\u00a0Using a simple point and click system,\u00a0managers can assign highly flexible,\u00a0permission-based profiles to users\u00a0based on their different roles and functions in the contact center. These profiles can also determine which combination of channels each agent can handle, for example: voice, email, Web,\u00a0outbound, callback. User templates\u00a0and optional bulk uploads for multiple\u00a0users can streamline the management\u00a0of larger contact centers.<\/span><\/p>\n