Inspiration. Communication. Service
Compliance Recording (Voice Loggers)
If your business or organization has a call center or enquiry department, we can help you enhance your operations with our Voice Logger Systems. These stand-alone systems are seamlessly integrated with your communication infrastructure to record, store, and playback telephone conversations and communications. Voice logging is commonly used by businesses and organizations, regardless of whether they have call centers or enquiry departments, to improve customer service and ensure quality monitoring and assurance.
Voice Loggers are also beneficial for banks, hospitals, and government institutes that engage with clients over the phone, as they help ensure compliance with regulations.
If your business or organization has a call center or enquiry department, we offer Voice Logger Systems that can greatly enhance your operations. Our stand-alone systems seamlessly integrate with your communication infrastructure to record, store, and playback telephone conversations and communications. Voice logging is a valuable practice employed by businesses and organizations, irrespective of their call center or enquiry department status, to boost customer service and ensure quality monitoring and assurance.
Moreover, Voice Loggers are especially useful for banks, hospitals, and government institutes that interact with clients over the phone, as they facilitate compliance with regulations.
Core strengths
Multi-Tenant Call Recording – multi-tenant design seamlessly integrates with 99.9% of all communications platforms
AI-Driven Call Analytics – optional Speech Analytics gives you immense insight from your recorded call data.
Agent Performance Metrics – agent performance metrics allows you to accurately measure employee interaction touchpoints (courtesy, efficiency, clarity, etc)
One Interface – Agents, supervisors and managers share a common interface to manage call recordings, training, QA, analysis, and compliance.
Hear and See – Visual conceptualizing of call patterns helps you to identify trends and easily interpret caller and agent relations.
Search – intuitive retrieval of critical data through keyword and keyphrase search powered by Speech Analytics. You can also datamine your call recordings to find words specific to your organization interest (e.g. competitor mentions, product names, etc)
Accessibility & Availability – calls are recorded either in the cloud or on-site and accessed via a web interface (HTML5) from the computer or your mobile device.